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MaxContact Australia rebrands as Kaizn in CX advisory pivot
Customer Relationship Management

MaxContact Australia rebrands as Kaizn in CX advisory pivot

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Franchise leaders balance AI ambitions with consistency
Document Management

Franchise leaders balance AI ambitions with consistency

Franchise leaders enter 2026 juggling AI ambitions with the need for tighter operational consistency, compliance and staff engagement.

By Shannon Williams • 4 min read • Wed, 18th Feb 2026
Geekflare pivots from publishing to launch SaaS tools
Software-as-a-Service

Geekflare pivots from publishing to launch SaaS tools

Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
DXC opens London AI experience hub to drive co-creation
Digital Transformation

DXC opens London AI experience hub to drive co-creation

DXC opens a central London Customer Experience Centre to co-create AI and automation solutions with clients and expand its UK presence.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
Persistent named fastest-growing global IT services brand
Digital Transformation

Persistent named fastest-growing global IT services brand

Persistent named world's fastest-growing IT services brand as value jumps 22% to USD $989 million in Brand Finance 2026 ranking.

By Shannon Williams • 3 min read • Wed, 11th Feb 2026
KPMG deepens SAP alliance to drive cloud & AI shift
Digital Transformation

KPMG deepens SAP alliance to drive cloud & AI shift

KPMG wins top-tier SAP strategic partner status to accelerate cloud and AI transformations with a trusted, “AI-first” delivery approach.

By Mark Tarre • 5 min read • Tue, 10th Feb 2026
FiLLi Cafe adopts Oracle NetSuite to drive global growth
Data Analytics

FiLLi Cafe adopts Oracle NetSuite to drive global growth

FiLLi Cafe adopts Oracle NetSuite to streamline finance, inventory and franchise operations as it scales to 100-plus sites in 13 countries.

By Mark Tarre • 3 min read • Tue, 10th Feb 2026

Stories from Other Regions

Business Transformation stories

Infotrust sells Nexgen for AUD $50m to fund cyber push
Data Protection

Infotrust sells Nexgen for AUD $50m to fund cyber push

Infotrust sells its Nexgen cloud and communications unit for AUD $50m to bankroll acquisitions and double down on sovereign cyber security.

By Karen Joy Bacudo • 3 min read • Tue, 24th Feb 2026
Austin Group boosts delivery with new Melbourne DC
DevOps

Austin Group boosts delivery with new Melbourne DC

Austin Group's new Melbourne distribution centre brings logistics in-house, doubling capacity and hitting a 99.8% DIFOT delivery rate.

By Karen Joy Bacudo • 4 min read • Thu, 19th Feb 2026
Enero lifts first-half profit as BMF & Orchard shine
Artificial Intelligence

Enero lifts first-half profit as BMF & Orchard shine

Enero lifts first-half profit 119% as BMF and Orchard drive double-digit margins and revenue growth across its marketing agency portfolio.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 19th Feb 2026
Smart CT appoints Eddie Egan as Chief Operating Officer
DataCentre infrastructure

Smart CT appoints Eddie Egan as Chief Operating Officer

Smart CT hires former BT leader Eddie Egan as COO to scale its fast-growing technology lifecycle services without compromising customer service.

By Sofiah Nichole Salivio • 5 min read • Tue, 17th Feb 2026
Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
AA launches AI apprenticeship with Multiverse in UK
Digital Transformation

AA launches AI apprenticeship with Multiverse in UK

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
Oracle NetSuite unveils AI-centric NetSuite Next in UAE
Data Analytics

Oracle NetSuite unveils AI-centric NetSuite Next in UAE

Oracle NetSuite unveils NetSuite Next in the UAE, embedding AI assistants, agentic workflows and analytics across its cloud ERP suite.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Australian leaders target stronger data & AI by 2026
Data Analytics

Australian leaders target stronger data & AI by 2026

Australian executives ramp up data governance and AI for reporting by 2026, tackling siloed information and slow access to real-time insight.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 10th Feb 2026
Adactin joins national register for AI service providers
DevOps

Adactin joins national register for AI service providers

Adactin has been added to Australia's national AI Directory, linking its cloud and AI services with organisations seeking local expertise.

By Melania Watson • 3 min read • Mon, 9th Feb 2026
Leaders overestimate UK organisations' AI readiness gap
Digital Transformation

Leaders overestimate UK organisations' AI readiness gap

Senior leaders see UK organisations as AI ready, but managers report weaker strategy, governance and skills, risking stalled deployments.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
UK employers urged to rethink SAP hiring for skills
Digital Transformation

UK employers urged to rethink SAP hiring for skills

UK firms told to overhaul SAP hiring, prioritising skills, learning and well-being as talent shortages deepen and candidates gain leverage.

By Melania Watson • 6 min read • Thu, 5th Feb 2026