Business Transformation stories
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Degreed launches AI-driven learning tools and programmes to tackle the “human readiness gap” holding back companies' AI investments.
If you can clearly define problems, empower a bridge-builder and embrace measured risk, your organisation may be AI-ready already.
As AI reshapes tech, women still battle entrenched bias; only a deliberately human lens can turn this revolution into real inclusion.
Quanton ditches pure automation tag to relaunch as an AI transformation partner, promising to help ANZ firms push pilots into production.
Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.
AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.
Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Nearly one in three enterprise projects fail to deliver meaningful ROI, Tempo warns, with misalignment wasting up to USD $260 million a year.
Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.
As AI quietly accelerates inside core systems, many firms risk mismatched governance that leaves them both behind and overexposed at once.
Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.
Holland & Barrett's tech and automation drive lifts revenue 11% to GBP £981m, with digital sales surging towards the GBP £1bn mark.
AI is helping women in HR and beyond gain strategic influence, speeding policy work and reshaping leadership paths outside IT.
Canadian firms are harnessing AI and efficiency to turn tariff shocks and labour shortages into a new edge: resilience-driven growth.
Australia's hiring market swells with applicants, yet firms still battle to secure scarce finance, data, AI and cybersecurity skills.
By 2026, modern workspaces will hinge on invisible infrastructure, governed AI and human-centric orchestration to stay competitive.
AI literacy demand in Singapore has surged over 70%, but 41% of workers feel unready for rapid tech change reshaping core job skills.
Kubus reshapes senior leadership, appointing new heads across finance, operations and revenue to fuel a five-year global growth drive.