Klearcom is forecasting a 79% increase in revenue in 2025, driven by new partnerships and an expanded product portfolio.
The company expects its global customer base to rise by 75% during the same period, attributing the growth to its extended market reach and a stronger focus on AI-driven solutions, including large language models and conversational AI.
Klearcom has outlined plans to add 35 new carrier partnerships and expand into 15 additional markets by the end of 2026, with particular emphasis on further development in Asia and Africa. These efforts are part of a strategy to serve a more diverse customer base and increase international presence.
Since 2022, the Waterford-based firm has expanded its carrier network from 80 partners to over 340 by 2025. Its carrier services are now available in over 100 countries, reflecting the company's commitment to expanding its global footprint.
The integration of emerging AI technologies is expected to bring improved service reliability, broader geographic coverage, and quicker response times to Klearcom's clients, according to statements from company leadership.
Mark Rohan, Co-Founder and Chief Operating Officer at Klearcom, said, "It's been an exciting period of growth for Klearcom and we have no intention of stopping any time soon. As we embark on an ambitious strategy to further expand our operations and disrupt the market, our recent success is merely a sign of things to come. Underpinned by truly global contact centre testing solutions, we are delivering the fastest response and most cost-effective service for multinational companies across the globe."
"This is driving further demand for our offering, which we are bolstering with more carriers and more services across more countries. In turn, we will deliver the best customer experience for our own customers and their customers – driving the business forward and strengthening our place in the elite bracket of customer service providers worldwide."
Klearcom's growth trajectory has been notable over the past few years, marked by a significant increase in the number of carrier partners and an ongoing commitment to diversifying its international reach. The company has also strengthened its technological capabilities through the adoption of AI-driven tools aimed at solving customer service challenges for large organisations with global operations.
The company's SaaS platform utilises real-time monitoring and artificial intelligence to address issues with IVR and toll-free numbers, enabling businesses to manage customer communications across multiple regions. The expansion in carrier partnerships and the push into new geographic markets form part of Klearcom's ongoing goals to improve system reliability and reduce risks associated with customer experience during technology migrations.
