Chatbots Stories

Indian Stories

Chatbots stories

Blue Machines AI launches Project Icebreaker for BFSI

Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.

By Joseph Gabriel Lagonsin • 4 min read • This month

Global Stories

Chatbots stories

Software-as-a-Service

Candescent expands Google Cloud AI tie-up for banks

The expanded deal should help more than 1,300 banks and credit unions move AI from pilot projects into day-to-day banking systems.

By Karen Joy Bacudo • 4 min read • Today

Wearables

The Next E-commerce Interface May Not Be a Screen

As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.

By Edmund Ng • 6 min read • Yesterday

Software-as-a-Service

Catapult uses AI agents to speed up support worldwide

Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.

By Sean Mitchell • 8 min read • Last week

Data Protection

Proofpoint expands AI investigations into Microsoft 365

Investigators could gain a fuller view of insider risk as Proofpoint links Microsoft 365 messages and files with AI interactions.

By Sean Mitchell • 3 min read • Last week

Software-as-a-Service

RavenDB launches Quill for AI agents on SQL databases

It could cut the cost and delay of bringing AI agents to regulated data by letting firms use live SQL systems without migration.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Infobip study finds brands struggle to prove sports ROI

Most marketers still cannot tie sports fan engagement to sales, even as they raise budgets for live-event campaigns and AI tools.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • Last week

Generative AI

Google launches Gen AI SDK for Kotlin with Gemini support

Kotlin developers can now tap Gemini models in Android and server-side apps through a single package that supports streaming, images and live sessions.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • This month

Data Protection

EU AI Act delays some rules, but others take effect

Businesses still face immediate disclosure, labelling and enforcement duties under the EU AI Act, despite delays to some high-risk compliance dates.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Chatbots stories

Digital Transformation

Britons turn to AI for finance advice as much as parents

A survey of 2,000 adults suggests AI is overtaking friends and media as a source of money help, despite lingering doubts over accuracy.

By Karen Joy Bacudo • 4 min read • Yesterday

Digital Transformation

Boston Logan adds AI hologram concierges for travellers

Travellers at Boston Logan now have a multilingual AI avatar directing them to gates and baggage claim, easing pressure on airport staff.

By Sofiah Nichole Salivio • 5 min read • Yesterday

Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • Last week

Data Protection

Digital banking now drives customer loyalty, study finds

Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

Granicus launches CMS for UK councils to aid residents

Councils under pressure to simplify online services may gain a single digital front door as Granicus ties content, transactions and engagement together.

By Sofiah Nichole Salivio • 4 min read • Last week