Chatbots stories

Financial institutions face rising AI-driven cyberattacks and must adopt intelligence-led defence, active vendor management, and balance security with customer experience.

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

Therappai launches AI video therapy platform offering 24/7 access to virtual therapists, supporting CBT, DBT, and mindfulness for mental health care.

OpenAI has introduced a group chat feature in ChatGPT for up to 20 users, enabling shared collaboration in New Zealand, Japan, South Korea, and Taiwan.

Eighty-four per cent of Australian employers are advancing digital transformation, yet nearly half doubt their workforce has the skills to deliver these initiatives.

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

A study shows 63% of European firms are early in digitalising maintenance, despite 92% recognising the benefits of predictive, connected systems.

AI is transforming hospitality, with the market set to soar from USD $90 million to $8.12 billion by 2034, boosting efficiency and guest experiences worldwide.

AI-powered cybercrime has surged in the UK, with new scams causing losses of nearly GBP £100 million amid deepfake and phishing attacks.

Two-thirds of UK firms report AI boosts in productivity, yet only 45% offer workforce training, highlighting a skills gap despite notable gains, IBM finds.

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

OneKloudX partners with Cauzzy AI to integrate AI agents into NetSuite ERP, enhancing automation and decision-making for Australian businesses.

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

Coder launches Blink, an open source CLI tool enabling developers to build, test and deploy AI agents directly from the terminal with ease.

Global spending on AI-optimised infrastructure as a service is set to surge to USD $37.5bn by 2026, driven by demand for inferencing workloads, Gartner forecasts.