Rimini Street wins multiple prestigious industry awards

Rimini Street, a global provider of enterprise software support, has been recognised with several industry awards acknowledging its service and leadership.

The company has received the Trust Radius 2025 Buyer's Choice Award, which is based on customer reviews assessing capabilities, value for price, and customer relationship. Nancy Lyskawa, Executive Vice President and Chief Client Officer of Rimini Street, commented, "Rimini Street is dedicated to serving as a trusted partner to our clients, many of whom have a long history of business success with us. This Trust Radius Buyer's Choice Award reflects our unwavering promise to help our clients achieve their unique business objectives with great passion and care."

The Globee Awards recognised Rimini Street with a Silver Globee Award for Customer Service Department of the Year and a Gold Globee Award for Customer Service Executive of the Year. These awards are decided through a peer evaluation process by industry experts. Craig Mackereth, Executive Vice President of Global Service Delivery at Rimini Street, was named as the Gold Globee Award winner for improving client satisfaction and response times. Commenting on this recognition, Mackereth stated, "Rimini Street's patented AI tools and processes help us to deliver a differentiated quality and level of service to all of our global clients, matching the case with the most complementary engineer based on multiple vectors such as language, experience with similar issues and time zone. This makes it possible for us to address and resolve issues 23% faster. Business uptime and health is critical to our clients' organisation and team, and we take our sub-two-minute response averages, service speed, scale and scope very seriously. These awards serve to further motivate us in our mission to 'deliver extraordinary.'"

Rimini Street was also awarded the Gold Merit Award in the Consulting Category for Technology. This award acknowledges companies contributing to market growth and is judged by industry executives and professionals. Facing challenges due to Broadcom's acquisition of VMware, Rimini Street introduced support, consulting, and security services for VMware, gaining notable market momentum. Jean-Pierre Roullin, Head of EMEA Technology at Alcatel-Lucent Enterprise, praised their support saying, "We are impressed with both the quality of the support and the depth of services we receive from Rimini Street. We highly recommend business leaders seek them out for their VMware needs."

Marie Zander, Executive Director of Merit Awards, remarked, "Rimini Street has not only showcased exceptional skill in leveraging technology but also set new standards of excellence. The remarkable achievements of each winner underscore the transformative potential of technology, and we extend our heartfelt congratulations to this year's recipients."