N-able wins Gold at Stevie Awards for AI-powered customer support

N-able has received a Gold Award in the Business Intelligence Solution – Implementation category at the 19th annual Stevie Awards for Sales & Customer Service.

The company was recognised for its application of artificial intelligence within its customer support systems, which enhances customer engagement, produces actionable insights, and improves service for its partners.

The integration of AI technology has changed how N-able listens to, analyses, and responds to customer feedback, supporting efforts to strengthen relationships and enable more informed strategic decisions throughout the company.

Frank Colletti, Chief Revenue Officer at N-able, commented on the achievement: "Our partners are at the heart of everything we do, and this award is a testament to our ongoing investment in tools and technologies that help us listen better and act faster. I'm incredibly proud of our Go-To-Market Enablement team for bringing this vision to life and honoured to see that effort recognised with a Gold Stevie. We'll continue to innovate and enhance the partner experience in every way we can."

The Stevie Awards for Sales & Customer Service saw more than 2,100 nominations submitted from organisations of various sizes and sectors across 45 nations and territories. Judging was conducted by 176 professionals forming seven specialised committees, who determined the winners based on their average scores.

Maggie Miller, President of the Stevie Awards, said, "The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."

N-able's technology focus centres on a platform to manage, secure, and recover from cybersecurity threats, integrating AI-driven features and support for various third-party technologies. The company aims to combine products with expert guidance, training, and peer-led events for its partners.

The Stevie Awards programme encompasses nine competitions, attracting over 12,000 entries annually from organisations in over 70 countries and territories. Judging involves participation from more than 1,000 professionals worldwide each year.