Arohan wins CRIF award for data-driven financial inclusion in India

Arohan Financial Services has received the CRIF Data Excellence Award 2025 in recognition of its use of data analytics and technology across its financial inclusion initiatives in India.

The award was presented at the Jio World Convention Centre in Mumbai, with Ranjan Das, Chief Risk Officer at Arohan, accepting the honour on the organisation's behalf.

Arohan provides microfinance services across 17 states in India and has been recognised for its efforts in leveraging advanced data analytics to improve operational efficiency and customer service.

The CRIF Data Excellence Awards recognise financial institutions that demonstrate excellence in data quality, governance, analytics, and customer-centric technological advancements. According to the organisers, Arohan's selection among India's top banking and non-banking financial companies confirms the organisation's commitment to digital transformation, robust data management practices, and providing seamless, data-driven experiences for customers.

The company's efforts in embracing new technology and focusing on data-driven decision-making have enabled it to optimise its services and maintain operational resilience, serving approximately 2.3 million customers nationwide.

Reflecting on the recognition, Mr. Das said, "We are not a Bank, but we operate on a Core Banking Platform!! We currently serve around 2.3 million customers and submit customer data to the Credit Bureaus, daily. Our large data analytics and modelling capabilities have been meticulously developed to remain 'future-fit'. This recognition reaffirms our commitment to robust systems, high-quality data management, and a customer-first approach. It is an honor to be celebrated alongside the most respected institutions in the financial sector."

The company's data analytics and modelling infrastructure has been developed to help it adapt to shifts in the sector and meet future demands. Daily transmission of customer data to credit bureaus forms a key part of its risk management and compliance practices.

Arohan's microfinance model utilises data-driven insights to expand financial services to historically underserved communities, promoting financial inclusion and enhancing operational excellence. The firm's focus on harnessing data strategically is positioned as central to its service delivery and decision-making processes within the financial services landscape.