Customer engagement stories
Soft demand and higher AI investment trimmed quarterly earnings, but the Munich-based group still expects low- to mid-single-digit revenue growth this year.
Growing demand for AI coding tools has prompted Cursor to strengthen its regional sales team as it expands closer to customers in ANZ.
Brands risk losing mobile messages in cluttered inboxes as Attentive adds tools to steer RCS or SMS delivery and preserve thread visibility.
Brands risk disappearing from AI search results as Akamai rolls out a tool that reshapes website content for machine readers and tracks visits.
The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.
Enterprises that fail to embed AI into workflows risk being outpaced by rivals already turning pilots into real business gains.
Members have elected three industry veterans to the board for 2026-27, as GTIA refreshes leadership to guide its strategic direction.
The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.
Eligible mutual policyholders will share in the largest programme payout yet, with credits lifted by low losses and added risk mitigation effort.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.
Travellers can now book hotels, flights and activities in one transaction, as online agencies race to keep customers on a single platform.
The identity security group is sharpening its AI pitch after USD $700 million in funding as it expands globally and adds new leadership.
Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.
Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.
Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.
Rugby clubs and provincial unions will get discounted accounting software as Xero deepens ties with New Zealand Rugby beyond branding.
Australian firms are shifting from lean efficiency to resilience, using AI, diversified suppliers and shorter planning cycles to absorb shocks and grow.
Advertisers are being offered access to affluent hotel guests in Sydney, as The Travel Network rolls out screens and QR codes across luxury stays.
US shoppers are making loyalty programmes part of weekly spending, with 91% saying they influence whether they buy again.