Customer engagement Stories

Global Stories

Customer engagement stories

NFON confirms guidance as AI investment weighs on profit

Soft demand and higher AI investment trimmed quarterly earnings, but the Munich-based group still expects low- to mid-single-digit revenue growth this year.

By Karen Joy Bacudo • 3 min read • Last week

Digital Transformation

Cursor names Pete Short for Australia & New Zealand

Growing demand for AI coding tools has prompted Cursor to strengthen its regional sales team as it expands closer to customers in ANZ.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Customer Experience

Attentive launches AI tools for RCS message rollout

Brands risk losing mobile messages in cluttered inboxes as Attentive adds tools to steer RCS or SMS delivery and preserve thread visibility.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Edge Computing

Akamai launches AI brand presence tool for websites

Brands risk disappearing from AI search results as Akamai rolls out a tool that reshapes website content for machine readers and tracks visits.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • Last week

Digital Transformation

From AI Adoption to AI Advantage

Enterprises that fail to embed AI into workflows risk being outpaced by rivals already turning pilots into real business gains.

By Roop Singh • 6 min read • Last week

Partner Programmes

GTIA names three new voting board members for 2026-27

Members have elected three industry veterans to the board for 2026-27, as GTIA refreshes leadership to guide its strategic direction.

By Mark Tarre • 4 min read • This month

Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • This month

Supply Chain

FM announces record USD $1.5 billion membership credit

Eligible mutual policyholders will share in the largest programme payout yet, with credits lifted by low losses and added risk mitigation effort.

By Sean Mitchell • 3 min read • This month

Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • This month

Digital Transformation

Australia & New Zealand brands lead APAC in agentic AI

But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Agoda launches single checkout for hotels, flights

Travellers can now book hotels, flights and activities in one transaction, as online agencies race to keep customers on a single platform.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

Saviynt names new chiefs to drive AI security push

The identity security group is sharpening its AI pitch after USD $700 million in funding as it expands globally and adds new leadership.

By Mark Tarre • 4 min read • This month

Customer Relationship Management

SugarAI rebrands CRM around precision selling with AI

Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.

By Joseph Gabriel Lagonsin • 3 min read • This month

Stories from Other Regions

Customer engagement stories

Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Last week

Digital Transformation

LeMieux expands Scurri partnership to boost deliveries

Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Xero signs deal with New Zealand Rugby & All Blacks

Rugby clubs and provincial unions will get discounted accounting software as Xero deepens ties with New Zealand Rugby beyond branding.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Analytics

Business resilience in an age of uncertainty

Australian firms are shifting from lean efficiency to resilience, using AI, diversified suppliers and shorter planning cycles to absorb shocks and grow.

By Vab Mittal • 4 min read • This month